Of course, it is valuable to learn from the experiences of others. That is why I would like to share with you what influenced some of our customers in their decision to switch to our solution. But wrong choices are also sensitive to talk about. First of all, because there are always people involved who tried to make the right choice with the best of intentions. Secondly, these are organizations that have openly shared what was going on, and I don’t want to betray that trust. You may recognize aspects of your own organization or have had different experiences yourself. I would love to hear about them and will treat your stories with the utmost confidentiality.
All three stories share a common feature: they had already opted for a secure email solution. After a careful selection process, sometimes even involving a tender, a competitor’s solution was initially implemented at these organizations. Unfortunately, this did not meet their expectations, so they switched to our solution. Fortunately, we were able to provide all three with good support. In this blog, you can read why these customers switched to SecuMailer.
Scalability
The first organization encountered some problems with emailing to and from shared mailboxes, but a workable solution was found. At a certain point, however, a large number of emails had to be sent to a large group of people at the same time, which was not possible with the chosen solution due to the numbers involved. The customer approached us, and within a week we created a combination of our secure emailing features and a small extension (mail merge) on our own platform. This created an automated, secure email flow that could deliver very high volumes of emails within 10 minutes, with multiple batches per day. To this day, we continue to deliver this specific solution to this customer with great satisfaction.
What made our solution so suitable/effective? Firstly, thanks to our serverless architecture, we have a fully scalable processing process that can scale up from 1 email to 10 million emails without delay. Secondly, we really listened to the customer, analyzed what was needed together, and because we have our own techies in-house and don’t need to consult investors for approval, we can come up with technical innovations that can be operational within days. Our REST API connection forms the heart of this architecture.
Dissatisfaction
The second organization had already been working on connecting the previously chosen solution for a year. Not all problems could be solved, and the Kanban board with outstanding issues was far from empty. In particular, the collaboration with Citrix proved technically difficult to implement. As a result, the information processed by the required plug-in could not be applied, preventing some users from using the secure email solution. Unfortunately, these employees did not realize that they were missing a solution because it was simply not visible on their workstations.
At a certain point, this customer actively asked its users how they experienced the secure email solution. Only then did it become clear that the majority of users were dissatisfied. Subsequently, the decision was made to make a new selection, which ultimately resulted in our solution being chosen. After implementation, there is a high level of satisfaction, particularly with regard to ease of use for the sender and the smooth integration into the organization’s complex IT environment. The biggest compliment was: “We don’t even notice that you are working in the background to secure our emails. We can just continue to email as usual.”
Ease of use
Finally, a third organization that had been using a secure email solution for several years. When considering the renewal of this solution, a surprising evaluation emerged.
What did they find? For three years, the solution had hardly been used by employees, despite being available via a plugin in the email environment (Outlook). This was mainly because employees found it inconvenient, and the organization’s recipients were not “savvy” enough to open the emails.
After this evaluation, the organization decided to explore the market for secure email solutions again and ended up with SecuMailer. Now, all emails from this organization are always sent securely, and both senders and recipients enjoy a positive email experience that is suitable for the confidential sharing of medical data.
Would you like to discover the differences between secure email solutions? Read here about the factors that determine the choice of a solution that suits your organization. If you have experience with secure email and would like to investigate whether switching is a good idea for your organization, make an appointment with our experts. We will be happy to advise you, without obligation.
