FAQ's
Communicating securely should be as easy as sending a regular email. At SecuMailer we often receive questions about the technology behind our encryption, the applicable privacy legislation such as the GDPR, and how our solution integrates seamlessly within existing workflows such as Microsoft 365.
Whether you are an IT administrator looking for the technical specifications of SPF and DKIM, or a healthcare professional who wants to know how we comply with NEN 7510; Below you will find the answers.
Is your question not listed? Our team of experts is ready to help you with specific advice for your organization.
Frequently Asked Questions
Encryption
TLS secures the connection between mail servers. With end-to-end encryption, the message itself is encrypted and stored securely, ensuring only the recipient can read it. S/MIME is a form of end-to-end encryption that requires certificates, which often makes it more complex for users.
With SecuMailer, you can easily secure emails directly from your email application. All emails are automatically secured; no manual configuration is required on your part.
Very secure. The content of the email is hosted in a secure environment, and the recipient requires an additional code to open the message.
Authentication & Integrity
These are security checks that prevent unauthorized parties from sending emails on your behalf.
SecuMailer works in conjunction with these protocols so that receiving mail servers can verify the sender's identity.
Storage & Data
Yes. Messages sent via SecuMailer are stored encrypted during the transmission process. Once delivered, the messages are no longer present on our platform. Think of it as a digital mail carrier—they do not keep copies of the letters they deliver.
SecuMailer operates with servers within the European Union, ensuring that data falls under European privacy regulations.
Ease of Use & Adoption
100%, because the sender does not have to make a choice whether or not to use it. Everything is configured in the background, and the user doesn't notice a thing.
No, the recipient receives the message directly in their own inbox.
